Sallie Mae, how I loathe you and pity your employees

nobody@vox.com(Mr. Anon E. Mouse) — Thu, 17 Jan 2008 10:30:08 -0800

I’m trying hard to think of another company that can make me feel as miserable as Sallie Mae does and I’m failing. The IRS comes close, but I’ve actually talked to people there that are willing to help…

Today’s battle with SLM included telephone calls to four different numbers, being transferred to three different departments, and being hung up on three different times. This would be ok, I’d be willing to pay my pound of flesh, if my issue was resolved, but it wasn’t. Will it ever be? I’m beginning to think not. There seems to be a missing employee at SLM and this is the one and only person that can fix my problem.

I wonder what these folks feel like after a day’s work. I mean, I’m pretty civil and I try to remember that they’re just doing their jobs, and I keep my hatred for their employer to myself when I talk to them, but surely there must be others that are entrapped on the SLM slave ship of ineptitude that aren’t able to keep themselves from going ape-shit on the incapable dupe unfortunate enough to answer the phone.

/end rant

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Sallie Mae, how I loathe you and pity your employees