I'm still at a loss...

I'm still at a loss for something interesting to write, so I thought I'd throw in a little more 'filler:'

My wife received her new Dell laptop yesterday and was very excited to replace her 5-year old clunker with something with all the new bells and whistles. She was disappointed to find that it was just as big and heavy as her old machine, but, hey, she doesn't travel with it and it's mainly for home use, so no big deal, right?
 
The disappointment grew, though, when she got home, booted it up for the first time and got a critical memory error! Oh, no! Then she restarted it and it froze! Then it restarted and didn't do ANYTHING! So she got on the phone with Dell tech Support. After an hour on hold, the rep had her taking her new computer apart, finally getting to the point where she just didn't have the specialized tools required to do as the guy asked. He said he'd arrange for someone to call her back the next day, but she'd have to get this special screwdriver. That didn't sit well with Wife, but she agreed and figured she could find the right tool and would wait until the next day for someone to call her back and continue the operation on her new computer.

Somehow, though, her call was transferred to a manager and he finally asked if she'd like to exchange it or, simply, return it. 'Hell, yeah!'After all that, and she was finally going to be able to return the computer she was learning to hate. The manager told her to call back in the morning and talk to Customer Service,no problem. She called and was told that she couldn't be helped right now.

'Why'

'My computer is down, ma'am.'